Effective Date: 01 January 2024
Last Updated: 12 July 2025
At Smart Meals, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you access our website or interact with our services.
1. Scope of This Policy
This policy applies to all web pages and services offered through the Smart Meals website.
By using our site, you accept the practices outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our site or services. Continued use of our site following any updates to this policy will signify your acceptance of those changes.
2. Information We Collect
We may collect both personally identifiable information and non-personal browsing data.
a) Personal Information
When you submit forms on our website (e.g., placing an order, subscribing to a newsletter, or contacting support), we may collect:
- Full name
- Contact details (email, phone number)
- Delivery address
- Billing information
- Order history
This information is used to:
- Process and fulfill your orders
- Improve customer service and user experience
- Contact you regarding your order or related promotions (where applicable)
We will never sell or share your personal data with third parties for marketing purposes.
b) Non-Personal Data
We automatically collect limited data about your visit to improve site performance:
- IP address
- Browser type and version
- Operating system
- Date and time of access
- Pages visited
- Referring website
This data helps us monitor usage patterns, detect technical issues, and improve website functionality.
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience.
Cookies may be used to:
- Remember your preferences
- Keep you logged in
- Analyze site usage and traffic
- Customize content and promotions
Cookies do not collect personal information directly. If you’ve previously provided personal information (e.g., logged into your account), cookies may be linked to that data for personalization.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain functionalities on the website.
We may share aggregated cookie/tracking data (not linked to any individual) with trusted third-party tools (e.g., Google Analytics) to monitor site performance.
4. How We Protect Your Information
We follow industry-standard security measures to protect your personal data, including:
- SSL encryption
- Firewalls and secure server environments
- Access control measures
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.
5. Data Sharing
We do not sell or rent your personal information to any third parties.
Your information may be shared only:
- With trusted third-party service providers who assist in our operations (e.g., payment processors, delivery services)
- When required by law or legal process
All third-party partners are required to maintain the confidentiality and security of your data.
6. User Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your personal data
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the details on our Contact Us page.
7. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in technology, legal requirements, or business practices.
All changes will be published on this page with the revised effective date.
We encourage you to review this policy regularly.
8. Contacting Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please reach out via our Contact Us page or email us directly at orders@smartmeals.co.za.
9. Governing Law
This Privacy Policy is governed by and interpreted in accordance with the laws of South Africa.